What should the dispenser inform the patient if there is no interchangeable product in inventory?

The best approach when there is no interchangeable product in inventory is to inform the patient about the availability of interchangeable products, as this option ensures that the patient is aware of alternatives that may not currently be in stock but could be fulfilled in the future or may be available at another location. It’s essential for the dispenser to emphasize that there may be other options available in the market, allowing the patient to pursue alternatives without feeling completely limited.

Choosing to inform the patient solely about the lack of available interchangeable products does not serve their needs effectively. This approach can create frustration for the patient and possibly disrupt their treatment plan. Providing information about available alternatives can help the patient make an informed decision about their healthcare needs and navigate their options more effectively.