If a prescription for a non-interchangeable product is presented, what can a dispenser do?

The correct choice is to dispense the interchangeable product if it matches. This option recognizes that there are situations where a prescription specifies a non-interchangeable product, yet a pharmacist can still utilize their professional discretion in dispensing options that are therapeutically equivalent, provided that the interchangeable product meets all necessary criteria.

In Ontario, non-interchangeable products are those that have been specifically prescribed, indicating that the prescriber has determined that the specific brand is necessary for the patient's treatment. However, if the pharmacist identifies that an interchangeable product exists—one that is clinically appropriate and has been deemed equivalent in terms of efficacy and safety—they are permitted to dispense it. This approach not only ensures patient safety and adherence to prescribed therapies but also allows for potential cost savings and improved access to medications.

The other choices present limitations or actions that do not align with the goals of providing accessible, effective pharmaceutical care. Simply dispensing the exact prescribed brand does not take advantage of potential interchangeable products that may be equally effective. Refusing to fill the prescription entirely does not serve the patient's immediate healthcare needs, and advising the patient to see their doctor may be unnecessary if a suitable alternative is readily available. Thus, the option to dispense an appropriate interchangeable product supports patient care while adhering to legal and professional